Frequently Asked Questions
Find answers to common questions about booking experiences, cancellations, and how Travel Marketplace works.
How do I book an experience?
Simply browse our experiences, select one you like, choose your date and number of guests, then complete the checkout process. You will receive an instant confirmation email with all the details.
What is your cancellation policy?
Most experiences offer free cancellation up to 24-48 hours before the start time. The specific cancellation policy is displayed on each experience page before you book.
How do I contact my guide or host?
After booking, you will have access to a messaging system where you can communicate directly with your guide. You can also find their contact details in your booking confirmation.
Are the experiences suitable for children?
Each experience listing indicates age requirements and suitability for children. Look for the "Family Friendly" tag or check the experience details for specific age recommendations.
What happens if weather affects my experience?
For outdoor experiences affected by weather, guides typically offer to reschedule or provide a full refund. Contact your guide directly through our messaging system to discuss options.
How are guides verified?
All guides on Aivygo undergo a verification process including identity verification, background checks, and proof of relevant licenses or certifications for their activities.
Can I get a refund?
Refunds depend on the cancellation policy of the specific experience and when you cancel. If you cancel within the free cancellation window, you will receive a full refund to your original payment method.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely through our encrypted payment system.
How do I become a host or guide?
Click on "Become a Host" in the navigation menu to start your application. You will need to provide information about yourself, your experience offerings, and complete our verification process.
Is my payment secure?
Yes, all payments are processed through industry-standard encrypted connections. We never store your full credit card details, and all transactions are PCI-DSS compliant.