Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you create an account or use our services, you may provide:

• Account information (name, email address, password)
• Profile information (photo, bio, location)
• Payment information (processed securely by our payment providers)
• Communications (messages with hosts/guests, support requests)
• Reviews and ratings you submit

1.2 Information We Collect Automatically

When you use AIVYGO, we automatically collect:

• Device information (browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission)
• Cookies and similar technologies (see our Cookie Policy)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Facilitate communication between travelers and hosts
• Send important updates about your bookings
• Personalize your experience and recommendations
• Ensure safety and security of our platform
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing

We may share your information with:

• Other users: Your profile information is visible to hosts/travelers you interact with
• Service providers: Payment processors, cloud services, analytics providers
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with mergers or acquisitions

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Secure payment processing (PCI-DSS compliant)
• Access controls and authentication
• Employee training on data protection

5. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Request deletion of your data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your data

To exercise these rights, contact us at contact@aivygo.com.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, security, or business purposes for up to 7 years.

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

8. Children's Privacy

AIVYGO is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or through the platform. Your continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: