Community Guidelines
Our guidelines help create a safe, respectful, and enjoyable experience for everyone in the AIVYGO community.
Our Core Values
These values guide how we expect everyone to interact within our community.
Respect
Treat everyone with dignity and respect, regardless of background, culture, or beliefs.
Authenticity
Be genuine in your interactions. Honesty builds trust in our community.
Inclusivity
Everyone is welcome. We celebrate diversity and create space for all.
Safety
Prioritize the wellbeing of yourself and others in every interaction.
Expected Behavior
Clear guidelines on what's expected and what's not allowed.
Do's
- Be courteous and professional in all communications
- Respond promptly to messages and inquiries
- Provide accurate information about experiences
- Respect cancellation policies and timeframes
- Leave honest and constructive reviews
- Report any safety concerns immediately
- Follow local laws and regulations
- Be punctual for scheduled experiences
- Communicate any changes or issues proactively
- Respect others' privacy and personal boundaries
Don'ts
- Use discriminatory or offensive language
- Harass, threaten, or intimidate others
- Misrepresent yourself or your offerings
- Share false or misleading information
- Attempt to conduct transactions outside AIVYGO
- Violate intellectual property rights
- Spam or send unsolicited promotional content
- Create fake accounts or reviews
- Engage in any illegal activities
- Share personal contact information publicly
Communication Guidelines
Clear and respectful communication is essential for great experiences. Here's how to communicate effectively:
For Travelers
- Read experience descriptions carefully before booking
- Ask questions about anything unclear before confirming
- Inform hosts of any special requirements or accessibility needs
- Confirm meeting points and times before the experience
- Communicate promptly if you'll be late or need to cancel
For Hosts
- Respond to inquiries within 24 hours
- Provide clear meeting instructions and what to expect
- Confirm bookings and send reminders before experiences
- Be transparent about any limitations or requirements
- Keep guests informed of any changes to the experience
Enforcement
We take violations seriously. Here's what happens when guidelines are broken.
First-time minor violations may result in a warning and education about our policies.
Repeated or moderate violations may result in temporary account suspension.
Severe violations or repeated offenses may result in permanent removal from AIVYGO.
Report a Violation
If you witness behavior that violates our guidelines, please report it. Your report will be reviewed by our Trust & Safety team.