Your Safety Matters
We're committed to creating a safe and trusted community for travelers and hosts. Learn about our safety measures and how to stay protected.
How We Protect You
Multiple layers of protection to ensure safe experiences for everyone.
Verified Hosts
Every host undergoes identity verification and background checks before they can list experiences.
Secure Payments
All payments are processed through encrypted, PCI-compliant systems. We never store your full card details.
Review Transparency
Only verified guests who completed an experience can leave reviews, ensuring authentic feedback.
Booking Protection
If an experience is significantly different from described, we'll help you get a refund.
Safety Tips
Best practices to stay safe while using AIVYGO.
For Travelers
- Always book and pay through AIVYGO - never pay hosts directly
- Read reviews from previous guests before booking
- Check the host's verification status and response rate
- Communicate with hosts through our messaging system
- Share your itinerary with friends or family
- Trust your instincts - if something feels off, report it
- Meet in public places when possible
- Keep your personal information private until you feel comfortable
For Hosts
- Complete identity verification to build trust
- Respond promptly to guest inquiries
- Be clear and accurate in your experience descriptions
- Have a backup plan for weather or emergencies
- Keep guest safety as your top priority
- Report any concerning behavior immediately
- Maintain proper licenses and insurance
- Follow local regulations and safety guidelines
Need Help?
Know who to contact in different situations.
Emergency Services
For immediate danger or medical emergencies
AIVYGO Safety Team
Report safety concerns or urgent issues
Trust & Safety
Report policy violations or suspicious activity
See Something? Say Something.
Help us keep the community safe. Report any suspicious activity, policy violations, or safety concerns.